How can we help?
Email us directly, or check the answers below first. Most questions come down to one of these.
Contact
We read every message and normally reply within 2 working days. To help us answer quickly, tell us the app name, your device model, and your iOS or Android version.
The apps
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Find Me: GPS Coordinates
Your current coordinates and address, ready to copy, share, or open in a map.
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Find Me: GPS Coordinates +
The same app, without ads.
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Find My Car: Where I Parked
Saves where you parked so you can find your way back to it.
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Find My Car: Where I Parked +
The same app, without ads.
Common questions
The app is not showing my coordinates or address
Tap Refresh to request a location fix. If nothing appears, check that location access is allowed for the app:
- iPhone and iPad: Settings › Privacy & Security › Location Services. Make sure Location Services is on, then find the app in the list and choose While Using the App.
- Android: Settings › Apps › (app name) › Permissions › Location. Choose Allow only while using the app.
A first fix can take up to a minute outdoors, and GPS is weak or unavailable indoors, underground, and in parking garages.
My coordinates look slightly wrong
Accuracy comes from the device's own GPS and network positioning, not from us. Being outdoors with a clear view of the sky, and having Wi-Fi turned on, both improve it.
The address is blank but the coordinates are there
Addresses come from a reverse geocoding lookup, which needs a working internet connection and does not cover every location. The coordinates are still valid and can be copied or shared on their own.
How do I remove the ads?
Use the Remove Ads option inside the free app, or install the paid ad-free edition. Removing ads is a one-time purchase, not a subscription.
I already paid to remove ads but I am seeing them again
This usually happens after reinstalling or changing device. Open the Remove Ads option and tap Restore. That re-checks your store account and restores the purchase at no further cost. Make sure you are signed in with the same Apple Account or Google account you originally bought it with. If it still does not restore, email us with your store receipt and we will sort it out.
How do I ask for a refund?
Refunds are handled by the store rather than by us. On iOS, use reportaproblem.apple.com. On Android, use your Google Play order history. We are happy to help if you get stuck.
How do I report a bug or suggest a feature?
Email studio@ninjapps.com. Steps to reproduce a bug, plus a screenshot, make a real difference. Feature requests genuinely do shape what we build next.
What data do the apps collect?
See our Privacy Policy. Your location is used to produce the coordinates and address shown on screen. The free editions show ads, and you can change your advertising consent choices at any time from within the app.